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#1 2020-09-14 02:40:04

From: Denmark, Tjele
Registered: 2020-09-12
Posts: 2

Why choose Atos for Customer Journey Analytics

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Data-driven Digital Business Transformation in today’s multi-channel world

There are no single-channel businesses anymore.
Your customers engage with you and your business th rough  mobile applications, web portals, interactions with your contact centers, and visiting physical locations.
The problem is that the availability of multiple channels does not automatically mean a great  customer experience .
Moreover, the  availability  of more cost-efficient channels does not necessarily imply that your customers will feel compelled to use them.
In this context, Customer Journey Analytics from Atos delivers the evidence-based analytics needed for reliable insight into actual  customer experience  when dealing with your digital channels.
With ClickFox technology, we deliver a timely and accurate picture of the journeys your customers go through – helping you understand what is impacting your customer experience, and gain invaluable insight into the  effectiveness  of your digital marketing and engagement strategy.
Use this intelligence to shape winning customer engagement strategies, investing where you get the greatest differentiation and return.
Increase customer satisfaction and net promoter scores by 20%.
Reduce the operational cost-to-serve by 20%.
Target 15% increase in sales and customer demand.
20% improvement in predictive modelling and trend forecasting.
Why choose Atos for Customer Journey Analytics.
If you want your sales, marketing, and customer experience teams to outperform, give them the tools they need to take the lead in a multi-channel business environment.
The ClickFox-based solution from Atos tracks the Customer Journey with precision and quantified insight at every touchpoint.
Build business success on facts not instinct.

Customer Experience Transformation

Gain insight for journeys across multiple channels to create and sustain compelling customer experiences.
Accurate Forecasting.
Increase predictive accuracy of the customer journey by 30-40%.
Improve net promoter scores.
Not only will you raise CSAT by 5-10% – you’ll make similar or greater savings in client service costs.
ClickFox partnership.

ClickFox is a pioneer in the Journey Sciences

and the only specialized Journey solution certified on Hadoop.
What our clients say about us.
ClickFox Partnership.
“Atos will leap ahead of its competition by applying advanced data connectivity and journey analytics to its Big Data environments to deliver Service Automation and Intelligence Use Cases to its 2,200+ clients.”Marco Pacelli, ClickFox CEO View the ClickFox Press Release here       Transforming Business with Data-driven Insights.

Get the summary of the Atos Customer Journey Analytics proposition

The factsheet outlines the benefits, methods and associated technologies.
ClickFox Partnership.

Discover why Atos and ClickFox make such a winning combination

Related Solutions.
Our Customer Journey Analytics proposition is complemented by an extended range of analytics and workplace solutions.
Transform data into actionable insight, backed with high-performance computing as a service.

Customer Journey Analytics becomes part of your team’s advanced digital workplace

Cloud Workplace Delivery.
Virtualize the sales and marketing workplace for maximum agility.
Gilles DeLample.
Global Practice Head Managing Global Practice & Competence Centers for Customer Journey Analytics        Oscar Verge.
Practice Lead NAOManaging Customer Engagements for Journey Analytics in North America        Diane Peters.
Global Portfolio Head TTSResponsible for Portfolio services for the Technology Transformation Practice           Interested in our solutions for Customer Journey Analytics?.

/    /   Technology Transformation Services /   Customer Journey Analytics


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